Project Quality Management For Business Organizations...

Introduction Project Quality management plays an inevitable role in business organizations across the globe. It is very important for the project managers to use practical skills along with technical skills to implement the projects immaculately, proficiently and efficiently. We will be gathering information from project practitioners in the industry, who have got great experience in managing complex projects. The main aim of this project is to interview a project practitioner in two ways: face to face and via email. The main area of concern in this report is to understand the basics of project quality management. Then after particularize the techniques used in companies and industries to accomplish project quality goals. Moreover report†¦show more content†¦The main focus of the research was to understand different approaches that project practitioners undertake to obtain detailed understanding of project quality. Then the second stage included finding a practitioner which was the most challenging task. Email campaign was run, visited companies and also surfed many sites. Eventually we were successful in finding practitioners individually. This report includes both qualitative and quantitative approach about project quality and explains how Project quality management is being used in a private migration and engineering firm referred as AICA Group. They specialize in Electrical Contracting projects, Solar PV Installation projects, Immigration Department,Design 3D Visualization projects. I have found two practitioners from AICA group but from different fields. Shaji Mathews and Shiju Mathews are my practitioners. Shiju Mathews is the Principal Consultant and he handle projects related to Migration and Shaji Mathews is the Technical Director of AICA Engineering department and has served for more than 25 years, he is in charge of all projects related to electric and solar installations. I personally interviewed them and when I collaborated their views, I learned tha t meeting the objectives of the organization should be the priority and it should not be compromised. It becomes very important for a project manager to gain overall knowledge in the specified area and should not compromise Project Quality Management For Business Organizations... Introduction Project Quality management plays an inevitable role in business organizations across the globe. It is very important for the project managers to use practical skills along with technical skills to implement the projects immaculately, proficiently and efficiently. Will be gathering information from project practitioners in the industry, who have got great experience in managing complex projects. The main aim of this project is to interview a project practitioner in two ways: face to face and via email. The main area of concern in this report is to understand the basics of project quality management. Then after particularize the techniques used in companies and industries to accomplish project quality goals. Moreover report also includes to overcome the limitations and to manage the areas that need improvement so as to diminish the breaks and lead to more efficient and effective project quality management. For this assignment, groups were formed to share views and to understand project quality management in more depth. We categorized the assignment into different stages. The interview questions were discussed in the first stage and we also discussed about the basic reason and criteria for the particular assignment. We all agreed to the fact that all those questions should be included that would help us in understanding the basics of project quality management. We decided the questions that were to be asked and we also tried adding some extra questions. The mainShow MoreRelatedProject Quality Management For Business Organizations Across The Globe1163 Words   |  5 PagesIntroduction Project Quality management plays an inevitable role in business organizations across the globe. It is very important for the project managers to use practical skills along with technical skills to implement the projects immaculately, proficiently and efficiently. We will be gathering information from project practitioners in the industry, who have got great experience in managing complex projects. The main aim of this project is to interview a project practitioner in two ways: faceRead MoreThe Swot Analysis : Accenture1531 Words   |  7 PagesIntroduction Accenture received the opportunity to build their IT infrastructure from scratch and establish a new culture in their organization by utilizing the incoming new management team. Previously, each office around the globe was responsible for their software, but now the company wants to establish an anytime, anywhere system where the software of the company can communicate with each other. With Accenture goal to create a new company structure, several threats, as well as opportunitiesRead MoreStatement of Purpose1293 Words   |  6 Pagesflair for management. I also have a passion for traveling and exploring different cultures of the world. All these elements have helped me develop a very broad outlook, with varying degrees of knowledge in a range of topics. As a freshman at the undergraduate level, I chose my major in Electrical Electronics Engineering to ensure a sound technological base. It was in my third year of graduation in Engineering that I was able to touch upon subject like Industrial and Organizational Management, whichRead MoreBransons Leadership Style1562 Words   |  6 Pagesto be analytical and subdued. In several organizations in the modern society, leadership has developed to become more than position as these firms expect and seek for more. In the past two decades, Sir Richard Branson has been a common household name in the United Kingdom and a well respected businessman across the globe. He is widely known as the founder of Virgin Group, a company that produces cellular phones, record labels, airlines, and other business endeavors. In contrast, Branson is also knownRead MoreProject Management : Application Of Knowledge, Skills, Tools And Techniques885 Words   |  4 Pages EMEN 5030 PROJECT MANAGEMENT JOURNAL Pavani Potluri Graduate Student Interdisciplinary Telecom Program TABLE OF CONTENTS 1. INTRODUCTION 3 2. PROJECT MANAGEMENT STRATEGIC PLANNING 5 3. THE PROJECT MANAGER 7 4. PROJECT ORGANISATION AND PROJECT TEAMS 9 5. COMMUNICATION AND STAKEHOLDER MANAGEMENT 11 6. CONFLICT AND NEGOTIATION 13 REFERENCES 14 1. INTRODUCTION Project Management is not limited to a particular sector of the industryRead MoreAnalysis Of The Internship Experience At Apg International, Inc.1353 Words   |  6 Pages APG International, Inc. is an internationally renowned specialty glazing and building enclosure organization with specialist personnel recruited from around the world. The company has offices in Europe, Asia and the Middle East with vendors and suppliers spread across the globe. The internship experience at APG International, Inc. has been an enlightening two month period that has provided me with an opportunity to learn above and beyond the syllabus, reinforce my existing knowledge, shape my thoughtRead MoreDisruptive Innovation: a New Era of Crowdsourced Data Analytics!1581 Words   |  7 PagesAbstract: The existing business paradigm of data analytics is set for a transformation. Today, companies are experimenting to replicate the â€Å"Outsourced data analytics† model to â€Å"Crowdsourced data analytics†. Companies like Kaggle, Crowdanalytix and others are hitting the headlines of top analytics blogs across the globe. The reason is that the new business model prom ises a drastic decrease in the cost of analytics for companies long with the flexibility to get the problem solved anytime with muchRead MoreA Decentralized System Of Forecasting Manpower1531 Words   |  7 PagesThis is done based on project basis. It follows a decentralized system of forecasting manpower required and then the HR assembles it. Process adopted I. Manpower Planning: ïÆ'Ëœ Project Lead to update the manpower planning while approving or accepting work instructions or change requests. ïÆ'Ëœ Revisit Manpower planning to check if new work can be accepted based on the current utilization seen from manpower planning. ïÆ'Ëœ Module Leads to refer the manpower plan for planning project activities and deliveriesRead MoreOutsourcing At Schaeffer : Outsourcing1707 Words   |  7 Pagesabroad where the cost of operations is less and more skilled labor are available for less wages. Outsourcing also helps the company to provide 24/7 services to its customers as the services can be provided from foreign countries on the other end of the globe. According to Bucki, outsourcing is defined as any process, operation, task or job that can be performed by the employees in the company, but is instead contracted for a significant period of time to a third party vendor and these functions can beRead MoreQuestions on International Business1964 Words   |  8 PagesInternational business 1. Describe the difference between globalization and national responsiveness. What is the principle advantage of each strategy? As the international market grows, there arises the need to manage cross cultural relationships so as to increase trade. Trade between foreign nations has improved the economy through provision of employment to the local residents. The increase in the goods in the market has provided customers with the luxury of choice. Increased competition between

Quantitative Research Qualitative Research - 825 Words

Points of Consideration for this Qualitative Research Skinner, Tagg, and Holloway (2000) stressed that engaging in qualitative research demands an understanding of some of the drawbacks associated with doing this type of research. A number of common concerns related to qualitative research are found in the literature. The time and resources involved in collecting and analyzing qualitative data are mentioned frequently (e.g., Creswell, 1998; Skinner, Tagg, Holloway, 2000). A related concern involves depending on others for access to documents such as diaries, logs, and other records. Training for qualitative research is also a concern, especially when working in an environment where quantitative research is the norm and where qualitative research is not understood or appreciated. A lack of training in or understanding of qualitative methodologies leads to other issues. One is applying quantitative methods in analysis of qualitative analysis, and another is approaching qualitative research with a quantitative mind set (Skinner, Tagg, Holloway, 2000). Brooks (1998) suggests that â€Å"most qualitative studies are still based on the same realist and objectivist assumptions as quantitative studies† (p. 276). As an example, she cites a study of organizational learning that she analyzed from two different qualitative perspectives at different points in time. The first analysis was conducted from an empirical perspective even though she was looking for interpretive results. AfterShow MoreRelatedQualitative Research : Qualitative And Quantitative Research854 Words   |  4 Pageswhat come to mind when thinking about qualitative and quantitative research. In other words, quantitative research utilizes numbers while qualitative research does not. Another noteworthy distinction between the two methods lies in data collection. Unlike qualitative research which is employed to transform data into statistics, qualitative research is utilized to gain a deeper understanding or underlying opinions, reasons and motivations. Quantitative research is exploratory in the sense that it attemptsRead MoreQualitative Research And Quantitative Research917 Words   |  4 PagesIn order to carry out my research, there were two feasible arguments to using qualitative research and quantitative methods. Qualitative research is recording information that express information about feelings, values and attitudes using words, whereas quantitative research uses data that is expressed in numerical form using descriptive and inferential statistics (Lindlof Taylor, 2002). Quantitative research is useful when measuring facts and is structured using characterised surveys and statisticalRead MoreQualitative Research On Quantitative Research1496 Words   |  6 PagesThe qualitative research method involves analysing data, such as words, pictures or objects. It is more subjective, and requires the researcher to interpret data in order to form thematic ideas. Quantitative research can gather a large amount of data that can be e asily organised and manipulated into reports for analysis. It often includes one to one interview. It utilises open- ended questions. This means that the researcher has to interpret their findings. Moreover, in qualitative research isRead MoreQualitative Research : Quantitative Research Essay814 Words   |  4 PagesQualitative research is a kind of of scientific research which consists of an analysis that look for answers to a question, systematically uses a specific procedures to answer the question, gathers evidence, generate findings that are legit farther the limits of the study. Qualitative research has these characteristics. As an addition, it looks for to analyze the research problem or motif from the aspect of the local people who involves the study. Qualitative research is particularly effectiveRead MoreQualitative Research : Quantitative Research Essay978 Words   |  4 PagesQualitative research explains, describes and characterizes the subject of investigation by focusing on words rather than numbers. It mainly collects the non-numerical data to describe a problem and helps to create ideas for further research. In qualitative research, data are collected through focus groups, interviews, direct observation or evaluation of archival material such as newspapers. Qualitative research has a qualitative dimension and relies on the background and context to analyze data.Read MoreQualitative Research And Quantitative Research1675 Words   |  7 Pages Qualitative research and Quantitative research Qualitative research Defilation Qualitative research is a method used in different academic disciplines, generally in social science, but also in research and further contexts. Qualitative researchers aim to attain detailed understanding of human behavior rand the reasons that govern such behavior. The qualitative method investigates the why and how of decision making, not just what, where, when. Hence, smallerRead MoreQuantitative and Qualitative Research1006 Words   |  5 PagesQuantitative and Qualitative Research Sheri Doubleday May 16, 2011 Research procedures depends on the analyzing data and questions on the topic being researched. All research can be differentiated on the basis of whether its methodology produces mostly numerical data (e.g., scores and measurements) or mostly narrative data (e.g., verbal descriptions and opinions) (Mertler, C. amp; Charles, C. 2011, p 24). Qualitative research and quantitative research are two types of research methods. Read MoreQualitative Research : Quantitative Research Essay1320 Words   |  6 PagesQualitative research is scientific research based on something that cannot be correctly and precisely measured (University of Wisconsin-Madison-Health Services Ebling Library, 2016). Qualitative research is biased and uses preliminary reasoning to combine data (University of Wisconsin-Madison-Health Services Ebling Library, 2016). Qualitative research establishes theories to help explain the phenomena while focusing on the experiences and opinions of all study subjects (Verhoef Ca sebeer, 1997)Read MoreQualitative And Quantitative And Qualitative Research1972 Words   |  8 Pagesworld of research, there are two general approaches to gathering and reporting information qualitative and quantitative approaches. The qualitative approach to research is focused on understanding a phenomenon from a closer perspective. The quantitative approach tends to approximate phenomena from a large number of individuals using survey methods. There has been widespread debate in recent years within many of the social sciences regarding the relative merits of quantitative and qualitative strategiesRead MoreQualitative Research : Quantitative Research1442 Words   |  6 Pageslevel, qualitative research involves an interpretive, naturalistic approach to the world. This means that qualitative researchers study things in their natural settings, attempting to make sense of, or interpret, phenomena in terms of the meanings people bring to them. (Denzin Lincoln, 2005, p. 3) Different from quantitative research that collects and analyzes numerical data, qualitative research deals with non-numerical data such as interviews, participant observations, audio and visual images

Explore the impact of social, cultural and historical on your play Free Essays

The historical, social and cultural influenced our play immensely because in order to create an understanding of our stimulus gender we needed to explore different sides to gender. We decided that in order for the audience to work out the meaning behind our play they needed to fully understand the idea of gender both past and present. During the creation of our play we thought it was important to bring up certain topical issues, we decided the main issues would be how women were treated in the past and present, domestic violence, love and relationships, stereotypes and social roles. We will write a custom essay sample on Explore the impact of social, cultural and historical on your play or any similar topic only for you Order Now We chose the idea of ‘lion tamers’ because it was based on a circus however we twisted it so the scene was ‘lady tamers’ to show how women were treated in the past. We started off with the ladies as wild animals with the men in the middle shouting out the orders such as ‘wash the floor’. Then we went onto more advanced techniques were we stood in a ‘Stepford wife pose’ and spoke lines such as ‘have dinner ready, plan even the night before so he can have a warm meal on time. In order to create a realistic impression of what women’s roles were in the past we looked at The Good housewife’s guide this was a booklet of instruction from the 50s telling young women how to be a good housewife and because some of the instruction were incredibly †¦Ã¢â‚¬ ¦ and unrealistic which we thought the audience would find humorous. We then decided to do go the other extreme with the scene where the ladies take over, we wanted the women to be powerful both mentally and physical this was to show how times have changed and in particular how women in society have changed. A very important issue we wanted to concentrate on was domestic violence because this was a hard hitting issue involving gender. We researched different aspects of domestic violence and found that it is equally common nowadays as it was in the past and although it isn’t necessarily true for every case men seem to be the†¦Ã¢â‚¬ ¦ of the problem. We had a real problem incorporating this issue into the initial idea of the circus because we didn’t know how to make a serious topic humorous. Eventually we came up with a Punch and Judy sketch and this was Perfect because it showed the issue of domestic violence and stuck to the idea of the circus. As a group we decided that it would be nice to look at the positive side of gender because up till then it had all been negative. We used the idea of a tight rope act to show the ups n downs of relationships and love, we had a boy at one end of the tight rope and a girl at the other and they would walk along and take turns saying what they didn’t like about each other and the other person would begin to wobble on the tight rope however after each little speech they would end it with ‘but I love him/her. ‘ We wanted to embrace the opposite sexes differences and make the audience view gender in a positive light. How to cite Explore the impact of social, cultural and historical on your play, Papers

Managing Performance of People

Questions: 1. For the simulated business Coffeeville Include a brief description of the business? 2. Research and explain the following workplace laws. Ensure you use references to support your answers? 3.What risks would Coffeeville face if they failed to follow these laws? 4. Explain how you would implement each of the following aspects of a performance management system? 5. Create and develop a profile for one of your employees at in Coffeville to be managed by you? 6. You must then take responsibility for one of the workers and be their manager. For example, you might choose to manage the waiter? 7.Conduct a coaching role play for your chosen worker. You will need to do this task with another student in class? Answers: Introduction: The success of any organization lies in the way in which the employees perform within the organization following the rules and guidance to reach out their pre-specific goals settled by the organization. In order to keep a track of the ways in which the employees work for the betterment of the organization, the system of performance management has been established (Pocock, Charlesworth and Chapman 2013).. The entire report consists of 4 major sections subdivided into further sub-sections. The first section highlights the background of Coffeeville and then the existing workplace laws within that domain. The risk that Coffeeville might face failing to implement the laws have also been analyzed followed by a discussion on performance management system (PMS) existing within the organization. The final part of this section highlights the job profile of one of the workers in Coffeeville. Through the second section the ways in which I took the role of manager and managed the performance of one employee named Jane Eyre working in the cafeteria. The third and fourth section highlights the ways in which I highlighted the existing performance issue of Jane to make my team aware of the responsibility that has been bestowed on them and the way to carry it out. The final section tries to provide a reflection of the entire findings of the other sections. 1. Rufus Belcastran and Emma Belcastran started the business of Coffeeville on July 2009 with the aim to cater service to the people of Melbourne. The business has been established with the aim to provide the best refreshing coffee to its customers. They serve both fresh gourmet foods along with cold and hot beverages (www.coffeevilleco.com 2017). They have been mainly targeting three types of customers namely, individuals, take-away customers and customers who arrive in a group to have a talk over a cup of Joey. At present the operational goals of Coffeeville for the next one year till February 2018 are given as follows: To keep an increasing trend in profit rate each year by around 12-15% (ibsa.org.au 2010) To reach out to customers beyond Melbourne with their freshly brewed coffee To keep their staffs motivated and happy through different policies Maintain the quality of products that they sell at present and to upgrade themselves over time. Reduce the cost of operation by implementing efficient machines and training the staffs as per required skills (ibsa.org.au 2010) 2. The success of any organization lies in the ways in which it is able to cater to its targeted customers while keeping their staff happy and synchronized and abiding the laws of the respective region where the organization operates. Few such workplace laws have been mentioned here which might help Coffeeville to have a smooth functioning of their business operation. Equal Employment Opportunity: According to Australian laws, an employee should be given equal opportunity at workplace irrespective of the religious, cultural or ethnic group from which they belong. They should be treated equal in every terms and given equal opportunity if they are eligible for it (www.business.gov.au 2017). Health and Safety issues at Workplace: The employees have some rights to enjoy certain privileges from their employer in regards to issues like providing safe and healthy work ambience. According to Safe Work Australia, each state has some fixed OHS legislation that any organization must follow in their business operation (www.business.gov.au 2017). Anti-Discrimination: Anti-discrimination is a part of the EEO policies that Coffeeville follows. They do not discriminate their employees based on their personal characteristics like gender, complexion, religious beliefs and age. Unfair Dismissal: The Australian government protects the right of the employees within its territory with the help of Fair Work Commission (FWC). The law restricts the dismissal of any employees from their workplace based on any issues other than incapability of doing the job. Any employee can appeal to the FWC within 21 days of dismissal to protect his or her own rights (www.fwc.gov.au 2017). 3. The rules mentioned under task 2 are essential for smooth disruption free workings of any organization. If Coffeeville fails to abide by those rules then it might have to face problems and can be taken to the court for actions (www.business.gov.au 2017). Work Safe Act, Fair work Commission, Human Rights Commission of Australia, can put the organization on trial before the law and Anti-discrimination commission depending on the ways in which the laws have been breached (www.fwc.gov.au 2017). 4. Implementing rules and motivating employees through system of performance management can be done under these following criteria: Performance goals The employee must cater to a minimum of 180 customers per month Career goals The target of any employee should be to earn on an average 3 star rating based on customer feedback. Failing to earn this rating their performance is going to be considered poor (Nankervis 2016). Coaching poorly performed employees Any newly joined employee getting a poor rating is going to be provided training for a minimum of 10 days and maximum of one month depending upon their performance (Parmenter 2015). Motivating employees Monthly awards in the form of putting their names as best performer can bring in motivation. In addition, they are going to be provided with food voucher which can be en-cashed while having foods and beverages from Coffeeville itself. Annual appraisal system Coffeeville provides appraisal to its employees twice a year depending on their performance. This motivates the employees into better productivity. 5. Job Title: Waitress Reports to: Mr. P. B Sridharacharya Department: Customer Service Job Role: The employee should be able to cater to the customers arriving at the cafeteria with patience. They must be ready to help out the customer in every possible aspect from the time they enter the restaurant. Essential Duties: Greeting the customer, finding a suitable seat for them, taking their orders and serving them food and beverages at the earliest possible time. Qualification and Experience: Normal high school passed candidates is eligible. An experience of 3 months or more if preferable however fresher can apply. Preferred Skills: Pleasing personality, quick service, patient listener, good vocabulary, basic knowledge of computer operation. 6. Employee Name: Jane Eyre Employee position: Waitress Date of agreement: 10th January 2017 Period of Agreement: 10th January 2017 to 31st December 2017 Planned review date: Interim: Initial review is going to be done after 10th February that is after one month of joining the job. Final: A final review is going to be held after 6 months from the initial date of joining. Performance goals: Task / Responsibility Required outcomes Customer Service The primary concern of any waiter is going to meet customer satisfaction. Welcoming the customer as soon as they enter the shop should be the first responsibility of a waiter. Customer should be greeted with a warm smile. Respond and solve the doubts of customers Take down order of the customer and remember their special demands Remember the regular visitors by their names and their specialized demands Collecting payments Maintaining the rules and ethics of the restaurant Following the dress code Maintaining a pleasant behaviour with the co-workers Reporting any issues to the management Collecting cheques and cash from the customers and making sure that no customer goes away without paying. 7.The restaurant is going to keep a track on the performance of each of their employees. In order to do so the management have planned up to start up an evaluation of the employees performance on a timely basis through key performance indicator that is KPI. The KPI has been used within an organization in order to check the progress of the same. In addition, the KPI also tried to measure the success of the employees in the direction of the pre-specified goals (Edwards and Burr 2014). The key performance indicator based on which the worker should be hired are as follows: Discipline: The primary indicator selected by the organization is the discipline of the employees. The success of any organization depends on the extent to which the employees are dedicated and disciplined towards their work. A regular track is going to be kept on the arrival and departure time of every employee working in the restaurant (Parmenter 2015). In addition, the management of the restaurant is going to measure the way of conduct of the newly appointed waiters in the restaurant while dealing with the co-workers. Customer Feedback: Customer is the main capital of any restaurant. It is their demand that lets the restaurant suffice in business and henceforth should be prioritized and treated wisely. Their feedback is very important for the success of any business (Nankervis 2016). If the restaurant can upgrade themselves in accordance with the customers genuine feedback then they are expected to run more efficiently while positioning themselves ahead of their competitors. Review of their performance: The employees performance should not be based only on customer feedback but also on the reviews taken from the co-workers and evaluation of the customer feedback by the management. Often it has been observed that the customers are biased towards certain waiters and are not ready to appreciate the service of newly appointed ones (Edwards and Burr 2014). Henceforth a further evaluation of their feedbacks needs to be done by the managing authority. Name/Position: Jane Eyre/ Waiter Manager: Review Period: Performance issues: How skills are to be developed: By When? Late in greeting customers Jane should be provided with a 10 days training as an assistant waiter to make her understand the proper way to greet different customers. 10th to 20th February 2017. Confuses orders and then not ready to apologize to the customer Since Jane is new and inexperience she is going to be provided with training to properly keep a track of the orders in accordance with the table number. On other hand, she should be provided with training on the ways to deal with customers and keep them happy with the services. 10th to 28th February 2017 Managers comments: Jane is a good person with pleasing personality. It has been observed that she is highly capable of grasping the training provided to her and shares a good relation with her co-workers. Signature Date: Staff members comments: In views of the co-workers, the newly hired waiter Jane has a pleasing and adjusting personality who is ready to grasp the methods taught to her. She is a keen learner. Signature Date Conclusion: At the initial level when I found that Jane was performing poorly and could not keep track of the orders placed by the customers, I was irritated with her. I thought that she is not eligible for the job and might cause a bad reputation of the restaurant. On other hand, I doubted the coaching provided by the management team to the newly joined waiter. I even doubted myself as a coach. I thought that I have not been able to impart training to them properly. Afterwards, I slowly realized that the fault was not in my part. I found that my employee Jane was intelligent enough to grasp all the trainings provided to her. I failed to realize the fact that she needs time to get accustomed to this system. I wanted my newly joined employee to perform excellently from the first day of their joining in the restaurant. Henceforth, there has been a gap between the expectation and reality leading to poor ratings of the employee. During this entire process of coaching, I felt that at the initial level I misunderstood the capability of my employees. But then, I also realized that my strength lies in the ways in which I provide training to my employees and the ways in which I gel with them with my friendly attitude. I have always been approachable and helpful for my junior employees. My strength of being friendly in nature has often been misinterpreted and wrongly projected. I feel that I should try to improve myself so that my employees do not misinterpret my friendliness and take the scope to lower the burden of their work. Hence, I should portray myself in such a way that people can approach me easily. On other hand, my conduct should be such that the employees should not interpret my friendliness to avoid their duty. At certain times, I might need to be strict and harsh on my employee to restore the discipline in their work life. In addition to it I should focus on the communication skills and incorporate some strategies that can improve communication in coaching skills. As a manager coach, I learnt that communication plays a big role in public dealings and hence my primary focus is going to be developing proper communication within the restaurant. I should try to develop my verbal communication so that the colleagues and juniors get a clear message of the things that I tried to convey. References: Business.gov.au. (2017). Work Health and Safety (OHS) acts, regulations and codes of practice. [online] Available at: https://www.business.gov.au/info/run/workplace-health-and-safety/whs-oh-and-s-acts-regulations-and-codes-of-practice [Accessed 15 Feb. 2017]. Coffeeville Company. (2017). Welcome. [online] Available at: https://coffeevilleco.com/ [Accessed 15 Feb. 2017]. Edwards, K. and Burr, H., 2014. KPIs, leadership and psychosocial work environment.Human Factors in Organizational Design and Management-Xi. FWC Main Site. (2017). Unfair dismissal. [online] Available at: https://www.fwc.gov.au/termination-of-employment/unfair-dismissal [Accessed 15 Feb. 2017]. Nankervis, A.R., 2016. Performance Management: a Seven Country Study.Business and Entrepreneurial Review (BER),6(1), pp.31-38. Parmenter, D., 2015.Key performance indicators: developing, implementing, and using winning KPIs. John Wiley Sons. Pocock, B., Charlesworth, S. and Chapman, J., 2013. Work-family and work-life pressures in Australia: advancing gender equality in good times?.International Journal of Sociology and Social Policy,33(9/10), pp.594-612. simulations.ibsa.org.au. (2010). CoffeeVille Marketing Plan. [online] Available at: https://simulations.ibsa.org.au/coffeeville/secure/docs/CoffeeVille%20Marketing%20Plan.pdf [Accessed 15 Feb. 2017].